![]() Perhaps this will be resolved and I shall update this thread. I was on hold for 60 minutes and had to quit to go and do a task. The pleasant lady in sales said she would transfer me to phone technical support. But as I was about to relay that information to the support person, he ended the chat session! theres no way (that i know) to verify the number prior to trying to use it and im pretty sure its impossible to do. The lady in sales said that Encore is definitely included in Creative Cloud. which MAY mean completely uninstalling the PPro/Encore CS6 bundle. I called them and asked the support guy to wait on the chat session until I had an answer. Since Encore CS6 'via the Cloud' is activated by installing and activating PPro CS6, the only solution I know of for Encore CS6 asking for a serial number is to DE-and-RE-activate Premiere Pro CS6. However, the support person told me I needed to contact sales. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved! I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Ermitteln der Seriennummer und Korrigieren ungültiger oder widerrufener Seriennummern. If you view the same page under Windows 7 it does show Premiere Pro. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. Now on that page, Adobe has done something clever and stupid. To prove the point, the support person pointed me to this page: The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. I spent 30 minutes on a chat session with Adobe support. I had the same problem, I deleted all the entries linked to in the hosts file located in /private/etc. Illustrator, Photoshop, and Premiere Pro all work fine. I have found that waiting or rebooting the PC does not fix the problem. It appears this is a common problem, but there does not seem to be a common solution. In the Software Setup dialog box, select I have a serial number and want to license this product. Finish the installation and launch the product. In the serial number dialog box, delete the serial number and select I Want To Try. "Congratulations! You have successfully connected to Adobe License Management Server." Solution 4: Install the product in trial mode. I had previously got the problem identified here:įollowing the recommendations fixed the problem, but still Encore has the same issue. ![]() Please relaunch the application and provide a valid serial number." "Adobe Encore CS6 cannot run in trial mode. The first time I try to run Encore, I get the two screens shown in that thread and repeated here: I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro.
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